Do I have to pay sales tax?
Sales tax will only apply to residents of the US State in which we are registered, but not
to any other US state or the rest of the world.
How can I pay for my order?
We accept Visa, MasterCard and American Express. We also accepts checks and
money orders. Orders paid by check will usually not be processed until the funds have been verified.
If you are sending a check, please make the check payable to: Franca's Collection, Ltd.
Send the check to:
Franca's Collection, Ltd.
155 West 68th Street
Apt. 29B
New York, NY 10023
How much will my shipping charges be?
During the order process, you will be given a list of different shipping methods from which you can pick the one that suits you.
The total cost of goods and the cost of shipping as well as sales taxes if applicable are clearly displayed.
How do I track my order?
Go to the "You and Your Order" page and you will receive details about any
outstanding or back orders, and their status.
What if I need to return my order?
You may return an item in its original condition for a refund or credit within 15
days of receiving. Shipping charges can only be refunded if the return is due to our
error. All returns must be accompanied by the packing slip. After a return has been
received, it will take 1-2 weeks to process. If using a credit card,
refunds will be credited to your account. If paying by check or money order, a refund
check will be mailed to you.We suggest using UPS or insured Parcel Post
for your protection.
What if you don't have all of the items in stock?
If an item you ordered is out of stock, it will be back-ordered automatically
(domestic orders only). For international orders, we will E-mail you of the missing items
to confirm the balance of your order.
Have questions we didn't answer?
If you have additional questions, please E-mail us at
cavaricci2@gmail.com or call our Customer Service
Department at (212) 600-4649.
Also, we want to hear your thoughts and suggestions on how we can make our site more helpful for you.
Please write your thoughts in our Feedback Form so that we can make any helpful
improvements.